What material selections do I need to make?
Please let us know your choice of:
- Panel thickness
- Surface décor
- Edge & sides
Project FAQ
Browse this section for answers to frequently asked questions about our projects. Can't find what you're looking for? Get in touch — our team is ready to help.
Ordering & specifications
What requirements are there for engineering drawings?
In CAD/PDF format, please provide:
- Overall layout + component drawings
- Dimensions, thickness, cut lines, openings, edge banding notes
Quotation & support
How long will it take for me to get a quote?
You can expect to confirm or revise the quote within 7 business days.
Do you offer on-site installation support services?
Currently, we support Singapore and Greater China. Please contact us should you require this service.
Do you offer on-site measurement and technical drawing support?
Currently, we support Singapore and Greater China. Please contact us should you require this service.
How do you support my compliance needs?
Please contact us to see if there are any specific requirements for your projects; we are happy to assist as much as possible.
What if we have issues with the product?
For verified product or quality issues, we repair, remake, or replace according to the confirmed scope.
Logistics & shipping
What shipping method preferences are available?
- Ex-Factory
- FOB
- CNF
- CIF
What packaging methods are available?
- Option A — Panel Pack: Flat-packed panels to maximize shipping efficiency.
- Option B — Component Pack: Packed by individual components for easier site handling.
- Option C — Assembly Pack: Pre-assembled in factory (extra fees applied).
How do I know when and how to expect shipment?
Please fill out your Shipping schedule (template provided). We will align your schedule with our production timelines and provide:
- A shipment plan for your review and approval
- Logistics coordination aligned with the confirmed shipping term
- Export packing and documentation as required